FAQ
Q. Does Bike and Brew provide everyone a bike and helmet?
A. Yes! This is included in the price you pay and we do our best to fit your bike and your helmet to your size.
Q. Can I bring my own bike?
A. No, All of our bikes are the same design and model, and can be fixed, if need be, mid-tour, which would allow you to continue the tour. If something happens to your own bike, we cannot make that promise. Plus we want to keep everyone on an even playing field. Thanks!
Q. Where do we meet?
A. 99% of our tours start 1710 E. 2nd St, Austin TX 78702.
Q. Are the drinks included?
A. If you purchase your ticket from Bike and Brew ATX, absolutely!
Q. Do we ride if it is raining?
A. Yes, we ride rain or shine so please dress appropriate. This is an adventure! We have no control over the weather. If we had to base our enjoyment of beers on weather it would be very complicated. Live a little!!! If we feel that it is unsafe to ride we will cancel. If we cancel a tour due to weather, we will issue 100% refund.
Q. What is your cancellation policy?
A. If you cancel your tour reservations with at least one week’s notice, a 100% refund can be issued to the guest. If it is cancelled under one week but more than 48 hours, we can offer you a 50% refund. If you cancel your reservation with less than 48 hours before the tour, no refund will be issued. A tour can be rescheduled for a $25 fee if done so more than 48 hours prior to the tour starting. If you want to reschedule the tour with less than 48 hours to go before the tour, it can be done so for $50.
Q. What is the minimum and maximum amount of people on a tour?
A. The minimum amount of participants for each tour to ensure the tour isn’t canceled is only 2. The maximum is 10 riders for our food and beverage tours. All of our other tours can have up to 12 participants. If you’re hoping to have a larger number than that—no worries! Shoot us an email and we can help arrange something special for you, depending on our availability and schedule.
Q. Is gratuity for the guide included in the price?
A. No. But if you enjoyed your ride, please tip your guide! For groups larger than 6 or for custom tours, a 20% gratuity will be added to your total bill.
Q. Where can we stay that is located close to downtown and Bike and Brew ATX
A. The Heywood Hotel is an award-winning design hotel located in East Austin, and surrounded by the city’s best barbecue, farm-to-table eateries, craft breweries and cocktail lounges. 1609 East Cesar Chavez Street, Austin TX 78702 https://heywoodhotel.com | hey@heywoodhotel.com | 512-271-5522 Mention “Bike & Brew” when you book for a free welcome gift!
Want more options? check out this amazing list with Kayak.
